Refund policy

Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@shoptownboutique.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If it is not the defective items and wrong items, we will not be responsible for the return shipping, and the customer shall bear it.

We will issue a refund upon receipt of the returned package, and shipping costs are non-refundable. If you receive a refund, the return shipping fee may have been deducted from the refund.

Therefore, we recommend that you read the descriptions carefully before purchasing, and feel free to consult our customer service(contact@shoptownboutique.com) if you have any questions to ensure that the product you purchase is suitable for you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Customized & printed products do not support returns.
For customized & printed products, once you confirm that the customized information is correct and production has started, we will not accept any changes to customized information or refunds.
For customized products, if the product does not have any quality and defect issues, we will not accept any replacement or return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Consumer guarantee
30-day warranty and excellent after-sales service.
In some cases, only partial refunds are given. For example, any item in non-original condition, damaged or missing parts due to reasons other than our fault, or any item returned more than 30 days after the delivery.

How to return the package?
If you receive defective items or wrong items, please contact us within 15 days after the order is delivered. We recommend that customers keep the original packaging of the item until it is confirmed that there is no problem with the item. Our customer service may ask you to send pictures or videos to show the product issues and the original packaging for confirmation of the situation. They will help you solve any problems related to the product or order. (Please take a clear picture in a well-lit environment so that we can identify and verify the problem.)

Please contact us via email at contact@shoptownboutique.com, or through the “Contact Customer Service Window” page on our website, and we will reply to you within 24 hours (working days: Monday to Friday 9:00 am to 6:30 pm).

After receiving our reply, please send the return package according to our requirements (if not, we will not be responsible for any problems).

Cancellation policy
If you need to cancel the order, and your order has not been shipped, you can contact us via email at contact@shoptownboutique.com, or communicate with us in the customer service window on our website. (Note: If you want to cancel the order, please be sure to complete it before shipping).

If your order has been shipped, we will not agree to cancel the order. You can contact us via email at contact@shoptownboutique.com, or communicate with us in the customer service window on our website. In special circumstances, we will refund you the same amount as the product price (the shipping fee should be borne by you, not refundable).

For customized products, once you confirm that the customized information is correct and production has started, we will not accept any changes to customized information or cancel the order.

To complete your return, we need a receipt or proof of purchase.

DISCLAIMER: ALL INSPIRATION COMES FROM TAYLOR SWIFT, UNOFFICIAL MERCH PRODUCTS ARE MADE FROM SWIFTIES IDEAS.

Refund policy
For customized products, once you confirm that the customized information is correct and production has started, we will not accept any changes to customized information or refunds.

If you have special requirements for customization, you can contact us via email at contact@shoptownboutique.com, or leave a message on the order comment. If there is no customization information in the notes on your order, we will customize your product according to the product style displayed in the store. If the customized information is wrong due to this, we will not be able to provide you with a refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on the conditions of the items. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the product has any quality problems, we can re-customize and ship it to you free of charge, except for damage caused by human factors. If the problem is not resolved after negotiation, we will refund you (not including the shipping cost of the shipped product).

Express Shipping Fees: Please note that express shipping fees are non-refundable under any circumstances. This includes situations where the item is returned for a refund or exchange.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shoptownboutique.com.

Refund address:

Recipient: Shoptown Boutique
Contact Name: El Mahdali
Address: 2201 MENAUL BLVD NE STE A, Albuquerque NM 87107, US
Email: contact@shoptownboutique.com
Phone number: (505) 219-1083